Web Login Errors

Symptoms

When logging in via browser, an error similar to one of the following occurs:

  • Http 500 error: Http 500
  • "Invalid State value presented": Invalid State Value
  • "CSRF token mismatch detected": CSRF Token Mismatch

Resolution

  1. Try clearing your browser cache. Instructions can be found here for Chrome, Firefox, and Edge.

  2. If clearing your browser cache does not work, please check that you have saved the correct bookmark:

    a. If you are using Chrome, for example, right-click on the bookmark and choose "Edit...": Bookmark Menu

    b. Make sure that there are no extra characters after "wizardsoftware.net". If there are, please remove them and save the updated link: Edit Bookmark

    Note: The URL in the image above is an example. The exact URL may differ based on how you are logging in, but the important part is that there are no extra characters at the end.


Back to FAQ page


Which URL do I log in with? Cannot Complete Request