The Help Screen
Things You Can Do on the Help Screen
You use the help screen when you have questions about how to use Performo Pro.
Access the Performo Pro User Reference Guide
Click User Reference Guide to open the PDF in a browser window.
The PDF opens in your default browser.
Search Tip: You can use the PDF tools in the browser window to search for whatever topic you need help with. Additionally, the table of contents provides hot-link access to every topic covered in the User Reference Guide.
You can also download the User Reference Guide for offline reading.
Wizard Online Learning Center
- The button automatically opens the page in your default browser.
- The menu on the left displays the modules for which video content is available.
- Once you choose a module, the videos available for that module appear in a list under the video player.
- Use the table of contents in the upper, left-hand corner of the video player to choose a topic from the list.
www.wizardsoftware.net
Click the www.wizardsoftware.net button to open the Wizard Software homepage in a browser window.
Go to the Issues Log
Click the Issues Log button to go to the Issues Log list screen in Performo Pro.
Start an Online Screen Sharing Support Session
- If you are already speaking to a Wizard Software support representative, you may click Online Support.
Click the Online Support button to open the Wizard Software Support Portal in your default browser.
- The Wizard Software Solutions support representative that you are already talking to on the phone will guide you through the process of starting the online screen-sharing session.
Please confirm with your IT department that online screen-sharing is permitted by your company, corporation, or institution.
Wizard Software Live Support
Wizard Software Solutions offers live support.
As noted in the Start An Online Screen-Sharing Support Session Section, you first call a support Wizard and then navigate to WizRemote Secure Online Screen Sharing.
| Contact Category | Contact Details |
|---|---|
| Support Hours | Monday — Friday 8AM-6PM Central Time Zone |
| Phone # | 773-832-0200 |
| Email Address | support@wizardsoftware.net |
Hosted User Support
Hosted users have several options for support from the Wizard Software Support Website
Things You Can Do if you are a hosted user:
- Request a password reset.
- Go to the Add User Request Form
- Go to the Remove User Request Form
- Download the current Hosted Solutions User Guide
Password Reset for Hosted Users
Click Password Reset to go to the password reset webpage.
Request a Password Reset
Enter your information and click Reset to request a new password.
- Note that the password reset information will be sent to you via your user-account email address.
Add User Request Form
Click Add User Request Form to view and edit the Add-User-Request form.
| # | Section Name | Details |
|---|---|---|
| 1 | Solution Admin | Contact info for person authorized to add users to the solution |
| 2 | User Information | Contact information about the user to be added to the solution |
| 3 | Wizard Software Solution | The name of the solution to which you want the user added |
| 4 | User Type | The user type of the user to be added |
- Enter details.
- Click Submit
A support representative will begin the process of adding the user for you.
Remove User Request Form
Click Remove User Request Form to view and edit the Add-User-Request form.
| Section # | Section Name | Details |
|---|---|---|
| 1 | Solution Admin | Contact info for person authorized to remove users to the solution |
| 2 | User Information | Contact information about the user to be removed to the solution |
| 3 | Wizard Software Solution | The name of the solution from which you want the user removed |
| 4 | User Type | The user type of the user to be removed |
- Enter details.
- Click Submit
A support representative will begin the process of removing the user for you.
Help with Citrix Workspace
These options open in this web viewer. A separate browser window does not open.
Click Download the current Hosted Solutions User Guide to view the PDF.
Click View online help for installing Citrix Workspace to view the instructions.
Click View online help for Configuring & Troubleshooting Citrix Workspace to view instructions.