Wizard Support FAQ

Citrix Issues

1. My solution is frozen. How do I fix this?

2. A black screen appears when opening the app. How do I fix this?

3. Why is my mouse pointing to one place, but clicking somewhere else?

4. What do I do if I get an "Exceeded Concurrent Connection Limit" message when trying to open an app?

5. How do I close Projecto, Performo, or REportfolio if it is frozen or not responding?

6. Why can I not upload or download files?

7. Why do I get an error saying "The published resource is not currently available when opening the app?

8. What do I do if I get an error saying "Unable to connect to server" when opening the app?

9. Why does Projecto, Performo, or REportfolio not open when I click the icon?

10. How do I stop Citrix Workspace from sending update notifications?

11. How do I download and install Citrix Workspace?

12. Why does Citrix ask for a URL when I open it?

13. Why does my Citrix connection keep getting interrupted?

14. How do I get the Projecto, Performo, or REportfolio download to open automatically?

15. How do I apply High DPI settings with Windows Group?

16. How do I reset Citrix Workspace?

17. Why do I get the message "You must be logged on as an administrator to install the prerequisite package(s)" when installing Citrix Workspace?

Password

1. How do I reset my password?

2. What requirements must my password fulfill?

3. Why is my email not found when resetting my password?

Login Issues

1. What URL do I log in with?

2. Why do I get an Http 500 error when logging in?

3. Why do I get an Invalid State Value error when logging in?

4. Why do I get a CSRF Token Mismatch error when logging in?

5. What do I do if I get a "Cannot Complete Your Request" message when logging in?

6. Why do I get a message saying "You are part of the Wizard Software Active Directory Group, however you do not have an account in Projecto, Performo, or REportfolio"?

7. Why do I get a message saying "Your administrator has configured the application Wizard ID to block users unless they are specifically granted access to the application?

User Management

1. How do I add users to my solution?

2. Where do I request to add or remove Pro Users?

3. How can I view and change the permissions each Role has?

4. How can I change a User's Role?

5. How do I change a Performo Worker's permissions to see and edit Work Orders?

6. Why does a Performo Worker not appear in the "Assign To" dropdown for certain Entities?

7. Why do I get an error when adding a new Requester or Worker in Performo?

8. Which Roles are Pro Users and which are Web Users?

Entities

1. How do I change what Entity I am in?

2. Why can I not see data from certain Entities?

3. How do I add, edit, or remove Departments, Priorities, Trades, or Job Types in Performo?

Other

1. Can I access Projecto, Performo, or REportfolio from a mobile device?

2. How do I access the System Menu in Projecto, Performo, or REportfolio?

3. Why does my window for Projecto, Performo, or REportfolio shrink when navigating between pages?

4. How do I change the contact information on the web interface?

5. Where can I learn more about the System Menu options?

6. Where do I find the IT allowlist for Wizard's applications?

7. How do I submit requests to Wizard Support?

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